Shipping
Live Animal Shipping
Live Animal Shipping is done through fedex priority overnight.
We ship Monday through Wednesday for delivery on Tuesday through Thursday (excluding holidays and increment weather). We do not typically ship on thursday for arrival friday simply because on the rare chance the package is delayed it will be delivered on friday instead of spending the weekend in a box at a sorting facility, as heat packs are only good for 40 hours this presents a significant risk to the animals welfare.
We do not ship in severe weather ( including but not limited to hurricanes, thunderstorms, blizzards, etc) at our discretion.
While we will do our best to ensure you will be sent your animal quickly, we reserve the right to refuse to ship an animal until we believe it is safe to do so. We will not ship to you if we believe the animal will suffer a significant risk of harm by doing so. If you simply can not wait for a shipping day that we deem safe, you may cancel your order (a 10% restocking fee will apply). Whether or not a shipping day is deemed safe is determined on a case by case basis and is at our discretion. We may not consider a shipping day safe if temperatures at any time (overnight highs or lows), at any point in route (florida, sorting hub, your location) are below 35 degrees or above 90 degrees. This is not the only criteria however, and if we need to postpone shipping for the animals welfare, we will discuss this with you.
In some rare circumstances we can ship outside of these parameters, but only if picked up at a local fedex hub, and on a case by case basis.
We do not ship live animals during times when there are carrier advisories that claim packages will be delayed or otherwise not arrive on time, such as when fedex suspends on time delivery guarantees. This is for the animals safety.
Insurance is available on live animal shipments at the cost of $2.50 per each $100 of animal value. Please contact us if you would like to add this optional service to your order.
Animals are not shipped until full payment is received.
In all live animal deliveries, shipping dates must be discussed and agreed upon in advance to ensure the safety of the animals.
Information required for live animal shipping is:
Full name of person receiving the box:
Home Address:
Fedex Hub Address (if applicable):
Phone Number:
Email address:
* We do not currently ship mammals. They are available for pick up in brooksville FL, and we may be picked up at shows we are vending. If you're interested in doing that, please contact us to arrange pickup.*
Terms relative to shipping: Please see terms page for full terms of sale.
Live arrival is guaranteed (in the form of store credit); however it is the buyers responsibility to furnish us with the correct shipping address and apartment number (if applicable) to send the animal to, and the buyer or its designated representative must be available to receive the package upon delivery. Incorrect or incomplete addresses that cause delivery delays terminate our live arrival guarantee. If animals are left at the door or otherwise unattended upon delivery the guarantee is void. When packages are shipped to your nearest fedex hub you must pick up the package within 4 hours of arrival or the guarantee is void. We are not responsible for carrier delays or faults.
We ship Monday through Wednesday for delivery on Tuesday through Thursday (excluding holidays and increment weather). We do not typically ship on thursday for arrival friday simply because on the rare chance the package is delayed it will be delivered on friday instead of spending the weekend in a box at a sorting facility, as heat packs are only good for 40 hours this presents a significant risk to the animals welfare.
We do not ship in severe weather ( including but not limited to hurricanes, thunderstorms, blizzards, etc) at our discretion.
While we will do our best to ensure you will be sent your animal quickly, we reserve the right to refuse to ship an animal until we believe it is safe to do so. We will not ship to you if we believe the animal will suffer a significant risk of harm by doing so. If you simply can not wait for a shipping day that we deem safe, you may cancel your order (a 10% restocking fee will apply). Whether or not a shipping day is deemed safe is determined on a case by case basis and is at our discretion. We may not consider a shipping day safe if temperatures at any time (overnight highs or lows), at any point in route (florida, sorting hub, your location) are below 35 degrees or above 90 degrees. This is not the only criteria however, and if we need to postpone shipping for the animals welfare, we will discuss this with you.
In some rare circumstances we can ship outside of these parameters, but only if picked up at a local fedex hub, and on a case by case basis.
We do not ship live animals during times when there are carrier advisories that claim packages will be delayed or otherwise not arrive on time, such as when fedex suspends on time delivery guarantees. This is for the animals safety.
Insurance is available on live animal shipments at the cost of $2.50 per each $100 of animal value. Please contact us if you would like to add this optional service to your order.
Animals are not shipped until full payment is received.
In all live animal deliveries, shipping dates must be discussed and agreed upon in advance to ensure the safety of the animals.
Information required for live animal shipping is:
Full name of person receiving the box:
Home Address:
Fedex Hub Address (if applicable):
Phone Number:
Email address:
* We do not currently ship mammals. They are available for pick up in brooksville FL, and we may be picked up at shows we are vending. If you're interested in doing that, please contact us to arrange pickup.*
Terms relative to shipping: Please see terms page for full terms of sale.
Live arrival is guaranteed (in the form of store credit); however it is the buyers responsibility to furnish us with the correct shipping address and apartment number (if applicable) to send the animal to, and the buyer or its designated representative must be available to receive the package upon delivery. Incorrect or incomplete addresses that cause delivery delays terminate our live arrival guarantee. If animals are left at the door or otherwise unattended upon delivery the guarantee is void. When packages are shipped to your nearest fedex hub you must pick up the package within 4 hours of arrival or the guarantee is void. We are not responsible for carrier delays or faults.
Xpvc rack & Xpvc Cage shipping
Racks are shipped dissembled and without tubs to reduce shipping cost.
They require only a screwdriver to reassemble, and the tubs can be purchased at your local walmart or target.
When tubs are included in purchase price of a rack requiring shipping, the cost of the tubs will be discounted from the total purchase cost.
Snake Racks are not eligible for flat rate shipping. Please contact us with your zipcode for a shipping quote.
Orders placed with incorrect shipping charges will not be fulfilled until correct shipping charges are received.
We do not ship glass aquariums/enclosures.
Feel free to contact us with any questions. Thanks!
They require only a screwdriver to reassemble, and the tubs can be purchased at your local walmart or target.
When tubs are included in purchase price of a rack requiring shipping, the cost of the tubs will be discounted from the total purchase cost.
Snake Racks are not eligible for flat rate shipping. Please contact us with your zipcode for a shipping quote.
Orders placed with incorrect shipping charges will not be fulfilled until correct shipping charges are received.
We do not ship glass aquariums/enclosures.
Feel free to contact us with any questions. Thanks!
shipping of supplies
Not all orders are eligible for flat rate ground shipping.
This typically happens with large orders or orders involving large items. If your order does not qualify for flat rate shipping you will be notified, and have the option to pay the additional shipping charges and complete the order, or to cancel the order and receive a full refund. We do not fulfill orders until correct shipping charges are received. Feel free to contact us with any questions. Thanks!
This typically happens with large orders or orders involving large items. If your order does not qualify for flat rate shipping you will be notified, and have the option to pay the additional shipping charges and complete the order, or to cancel the order and receive a full refund. We do not fulfill orders until correct shipping charges are received. Feel free to contact us with any questions. Thanks!